Refund policy
RETURNS POLICY
At AWAKEONE LAB, each product is made on demand specifically for you once an order is placed. For this reason, our returns policy differs from that of mass-produced products.
RETURNS
We do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Personal preferences
We recommend reviewing product details carefully before completing your purchase.
DEFECTIVE OR INCORRECT ITEMS
If you receive a product that is:
- defective
- damaged
- incorrect
you must contact us through our contact form within 7 calendar days of receiving your order.
You will need to provide:
- clear photos of the product
- a description of the issue
Once your case has been reviewed, we may offer:
- a replacement at no additional cost
- or a full or partial refund
NON-ELIGIBLE ITEMS FOR RETURNS
Returns will not be accepted in the following cases:
- used or washed items
- items not in their original condition
- claims made outside the specified timeframe
- orders placed with incorrect information provided by the customer
RIGHT OF WITHDRAWAL (EUROPEAN UNION)
In accordance with applicable European Union regulations, customers have the right to withdraw from their purchase within 14 calendar days.
However, this right does not apply in the following cases:
- products made on demand or personalized items
As our products are produced specifically for each order, the right of withdrawal does not apply once production has started.
REFUNDS
If approved:
- refunds will be issued using the original payment method
- within up to 10 business days
Processing times may vary depending on your financial institution.
CONTACT
For any requests related to returns or issues, you must contact us exclusively through the contact form available on our website.