Privacy policy
Last updated: April 30, 2026
AWAKEONE LAB operates this online store and related services (the “Services”). This store is hosted on Shopify, which allows us to provide a secure and efficient shopping experience.
This Privacy Policy describes how we collect, use, and protect your personal information when you access, browse, or make a purchase on our website, as well as when you interact with us through our official channels.
Personal information we collect or process
When we refer to "personal information," we mean any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot be linked to you.
Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information — including inferences derived from such information:
Contact details including your name, billing address, shipping address, phone number, and email address.
Financial information including credit card details, debit card details, payment information, transaction details, and payment confirmations.
Account information including username, password, preferences, and settings.
Transaction information including items you view, add to cart, purchase, return, exchange, or cancel, as well as previous transactions.
Communications with us including any information you provide when contacting customer support.
Device information including data about your device, browser, network connection, IP address, and other identifiers.
Usage information including how and when you interact with the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, use the Services, contact us, or provide information in any other way.
Automatically through the Services, including information from your device, cookies, and similar technologies.
We use cookies and similar technologies to improve your browsing experience, analyze site usage, and, where applicable, provide personalized content. You can manage your cookie preferences through the banner available on our website. For more information, please refer to our Cookie Policy.
From service providers, including when they process data on our behalf.
From partners or other third parties.
How we use your personal information
Depending on how you interact with us, we may use your personal information for the following purposes:
To provide, personalize, and improve the Services, including processing payments, managing orders, handling shipping, and maintaining your account.
To communicate with you, including customer support and service updates.
For marketing and communications, only where you have provided consent or where legally permitted. You may unsubscribe at any time using the options provided in our communications.
Legal basis for processing
We process your personal information based on:
Performance of a contract (order management and services)
Legal obligations
Legitimate interests (service improvement, fraud prevention)
User consent (marketing and cookies)
Security and fraud prevention
We use your personal information to provide a secure experience, detect and prevent fraud, and protect our Services.
If you create an account, you are responsible for maintaining the confidentiality of your credentials. We recommend not sharing your login details with anyone.
Communications with you
We use your personal information to respond to inquiries, provide customer support, and maintain our relationship with you.
Legal reasons
We may use your personal information to comply with legal obligations, respond to legal requests, enforce our terms, and protect our rights or the rights of others.
How we share personal information
We may share your personal information in the following situations:
With Shopify and service providers who help operate our store (payments, hosting, analytics, logistics).
With marketing partners for advertising purposes, where applicable.
With third parties when you request or consent to such sharing.
With affiliates or within our business group.
In connection with legal obligations or business transactions.
Relationship with Shopify
The Services are hosted on Shopify, which processes personal information to provide and improve its services.
Your data may be transferred internationally and shared with Shopify and third parties located in different countries.
For more information, please visit: https://privacy.shopify.com
Third-party websites and links
Our Services may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
Information shared on public or social platforms may be visible to others without restriction.
Children’s data
The Services are not intended for minors, and we do not knowingly collect personal information from children.
If you believe a minor has provided personal data, please contact us to request its removal.
Data security and retention
No method of transmission or storage is completely secure.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your rights and choices
Depending on your location, you may have the right to:
Access your personal information
Request correction or deletion
Request data portability
Object to or restrict processing
Withdraw consent
You can exercise your rights through the contact form available on our website.
We may request identity verification before processing your request.
Communication preferences
You may unsubscribe from marketing emails at any time using the link provided in our emails.
We may still send non-promotional communications related to your account or orders.
International transfers
Your personal information may be transferred and processed outside your country.
Where required, we use appropriate safeguards such as Standard Contractual Clauses.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
We will post updates on this page and revise the “Last updated” date accordingly.
Contact
For any questions related to this Privacy Policy or your personal data, please contact us exclusively through the contact form available on our website.