Terms of service

GENERAL INFORMATION
Welcome to AWAKEONE LAB. The terms “we”, “us” and “our” refer to AWAKEONE LAB. AWAKEONE LAB operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). AWAKEONE LAB is powered by Shopify, which enables us to provide the Services.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your state or province of residence, and that you have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online store. However, please note that colors or product appearance may differ depending on the device and screen settings used to access the store.

We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or exactly match how it is displayed in our online store.

All product descriptions may be modified at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities of any product offered to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. AWAKEONE LAB reserves the right to accept or reject any order for any reason at its sole discretion. Your order will not be accepted until AWAKEONE LAB confirms acceptance. We must receive and process your payment before accepting your order.

You should carefully review your orders before completing your purchase, as AWAKEONE LAB may not be able to process cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time of purchase.

Returns or exchanges are only accepted in accordance with our Refund Policy.

You represent and warrant that your purchase is for personal or household use only and not for resale or commercial export.

Due to the nature of our products, many items are made on demand. For this reason, once an order has been confirmed, modifications or cancellations will not be possible except in exceptional circumstances and at our sole discretion.

SECTION 4 - PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be indicated in the order confirmation sent by email. Unless otherwise expressly stated, prices displayed in the store include applicable taxes within the European Union. Shipping costs are calculated and clearly displayed before checkout.

Prices published in our online stores may differ from prices offered in physical stores or other stores operated by third parties. We may occasionally offer promotions governed by separate terms and conditions. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account information, including email address, credit card details, and expiration dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are duly authorized to use such payment method;
(iii) charges incurred will be honored by your payment provider; and
(iv) you will pay all charges incurred at the published prices, including shipping, handling, and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
Orders are processed on demand, so preparation times may vary before shipping.

Estimated delivery times are provided as guidelines only and do not constitute a guarantee. We are not responsible for delays caused by third parties, including shipping providers, customs, or circumstances beyond our control.

Once the order has been handed over to the carrier, the risk of loss or damage transfers to the customer. However, we will actively assist in resolving shipping-related issues whenever possible.

It is the customer’s responsibility to provide a correct and complete shipping address. We are not responsible for failed deliveries due to incorrect information provided by the customer.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, branding, text, samples, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are the property of AWAKEONE LAB, its affiliates, or licensors, and are protected by U.S. and international copyright, trademark, and intellectual property laws.

These Terms allow you to use the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly stated herein, nothing in these Terms grants you any license or rights under any patent, trademark, copyright, or other intellectual property belonging to AWAKEONE LAB, Shopify, or any third party. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted herein are reserved by AWAKEONE LAB.

The names, logos, product names, service names, designs, and slogans of AWAKEONE LAB are trademarks of AWAKEONE LAB or its licensors. Shopify trademarks belong to Shopify. All other trademarks displayed in the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools as part of the Services, which we neither monitor nor control.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms provided by the relevant third-party providers.

We may also introduce new features or tools in the future. Such new features and tools shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to third-party websites or services. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.

If you choose to access third-party websites, you do so at your own risk. We shall not be liable for any damages related to your access to or use of third-party websites, products, services, or resources.

Please review the policies and practices of any third-party provider carefully before engaging in any transaction. Complaints or concerns regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: this section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]

AWAKEONE LAB operates using Shopify technology, which enables us to provide the Services. However, any sale or purchase made through our store is conducted directly with AWAKEONE LAB. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and AWAKEONE LAB, including any injury, damage, or loss resulting from the purchase of products or services.

You hereby expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from or related to your purchase or transaction with AWAKEONE LAB.

SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy, available here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services may be transmitted to and shared with Shopify and third parties located outside your country of residence for service-related purposes.

Please review our Privacy Policy [LINK] for more information on how we, Shopify, and our partners use your personal information.

SECTION 11 - COMMENTS
If you submit, upload, publish, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (collectively, “comments”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such comments in any medium for any purpose, including commercial purposes.

We may use these rights, for example, to operate, provide, evaluate, improve, optimize, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that:
(i) you own or have all necessary rights to your comments;
(ii) you have disclosed any compensation or incentive received in connection with your comments; and
(iii) your comments comply with these Terms.

We are under no obligation to:
(1) maintain comments in confidence;
(2) pay compensation for comments; or
(3) respond to comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms of Service.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, or obscene material, nor any malware or harmful code that may affect the operation of the Services or related websites.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of your comments. You are solely responsible for your comments and their accuracy.

We reserve the right to use customer-generated content for promotional purposes while respecting applicable laws.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information within the Services containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;
(b) to violate any applicable law or regulation;
(c) to infringe our intellectual property rights or those of others;
(d) to harass, abuse, insult, harm, defame, intimidate, or discriminate against any person;
(e) to submit false or misleading information;
(f) to upload or distribute material that violates these Terms;
(g) to send spam, chain letters, or unsolicited promotions;
(h) to impersonate another person or entity; or
(i) to engage in conduct that restricts or interferes with others’ use of the Services or may expose AWAKEONE LAB, Shopify, or users to liability.

Additionally, you agree not to:

(a) upload viruses or malicious code;
(b) reproduce, duplicate, copy, sell, or exploit any portion of the Services;
(c) collect or track personal information of others;
(d) engage in phishing, spamming, or fraudulent practices;
(e) use robots, scrapers, automated systems, AI agents, or data extraction tools to access the Services; or
(f) interfere with or circumvent security measures or restrictions implemented within the Services.

We reserve the right to suspend or terminate your account without notice if we determine that you have violated these Terms.

SECTION 14 - AGENTS

14.1 This section (“Agent Terms”) applies if you use, enable, or deploy any Agent to access or interact with the Services. “Agent” means any software or service capable of performing autonomous or semi-autonomous actions on behalf of a person or entity without direct supervision.

14.2 No Agent may access or interact with the Services unless it clearly identifies itself and complies with the requirements outlined in Section 14.4.

14.3 We may limit or technically restrict the access or operation of any Agent within the Services.

14.4 Agents must:

(i) clearly identify themselves in HTTP/HTTPS requests using the user-agent string format “Agent/[agent-name]”;
(ii) not imitate human behavior or bypass CAPTCHA systems;
(iii) respond truthfully to any request intended to determine whether interactions are human or automated; and
(iv) not attempt to bypass restrictions or technical protections related to Agent access.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services at any time, without notice, at our sole discretion. You remain responsible for all amounts owed up to the date of termination.

The following sections shall survive termination: Intellectual Property, Comments, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information provided through the Services is for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of such information. Any reliance placed on such information is at your own risk.

Our products are designed for aesthetic and personal use purposes only. We do not guarantee specific outcomes, including subjective interpretations related to well-being, personal growth, or individual experiences.

UNLESS EXPRESSLY STATED BY AWAKEONE LAB, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AWAKEONE LAB, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR SHOPIFY AND ITS AFFILIATES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN CONTENT OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

In any case, our total liability for any claim shall not exceed the total amount paid by the customer for the product in question.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless AWAKEONE LAB, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including reasonable attorneys’ fees, arising out of or related to:

(1) your breach of these Terms of Service or any referenced documents;
(2) your violation of any law or third-party rights; or
(3) your access to or use of the Services.

We will notify you of any indemnifiable claim, provided that failure to provide prompt notice shall not relieve you of your obligations unless materially prejudiced. We may control the defense and settlement of such claims at your expense, including selection of counsel, but we will not settle any claim imposing non-monetary obligations on you without your consent. You agree to cooperate fully in the defense of such claims.

SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted on this site, constitute the entire agreement between you and AWAKEONE LAB and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not assign, transfer, or delegate this agreement or any rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent shall be null and void.

We may assign, transfer, or delegate these Terms and our rights and obligations without notice or consent.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services shall be governed and interpreted in accordance with the laws and courts of the jurisdiction in which AWAKEONE LAB is established.

You and AWAKEONE LAB agree to submit to the jurisdiction and venue of such courts.

SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and shall not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THE TERMS OF SERVICE
You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes.

We will notify you of any material changes in accordance with applicable law. Continued use of the Services after changes have been posted constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
For any inquiries, requests, or claims related to our Services, you must contact us exclusively through the contact form available on our website.

Requests submitted through other channels will not be processed.